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Returns and refund policy

At Hourshape we want you to be 100% happy with your purchase. Here you will find everything about our open purchase, returns, complaints and exchanges.

30-day open purchase

By law you have a 14-day right of withdrawal from the day you received the item. At Hourshape we extend it to 30 days. You are welcome to try the product, much as you would in a shop. If the product has been used more than is needed to assess it, or if parts are missing, we may deduct for the loss in value.

How to cancel your purchase

Email hello@hourshape.com with your order number and tell us you want to cancel the purchase. A short, clear message is enough. We will reply with instructions and a return address. Then send the item back no later than 14 days after you notified us.

Return shipping

When you cancel a purchase, you pay for the return shipping. If the item is faulty, damaged or the wrong item, we pay for all shipping.

Refund

We refund the full amount, including the original shipping cost, no later than 14 days after you notified us that you are cancelling the purchase. We may withhold the refund until we have received the item. The money is refunded to the same payment method you used for the purchase.

Complaints – faulty items

You have the right to complain about a fault in the item for 3 years from when you received it. Let us know within a reasonable time after you discovered the fault. Notice within two months is always considered on time. Email hello@hourshape.com with your order number, a short description and preferably a photo or video.

If the fault is approved, we repair the item or send a new one at no cost to you. If that is not possible, you are entitled to a price reduction or to cancel the purchase and get your money back.

In addition to your statutory rights, we offer a 1-year warranty on our products. The warranty applies in addition to, and does not limit, your rights under law.

Wrong product or size

Have you received the wrong product or the wrong size? Contact us as soon as possible at hello@hourshape.com and we will send the right item at no extra cost.

Exchanges

If you want to exchange for another size, variant or colour, contact us at hello@hourshape.com. For exchanges we charge a fee of 60 kr for the exchange shipping. Exchanges due to an error on our side are always free.

Changing or cancelling an order

We process orders quickly, sometimes within a few hours. If you want to change or cancel your order, contact us within about 2–3 hours of the purchase. If the parcel has already been shipped, you can use your open purchase instead.

Uncollected parcels

If you do not collect your parcel, it is sent back to us. We then charge a fee of 200 kr to cover our actual costs for shipping and return handling. The fee is deducted from the refund. If you want to cancel your purchase, the easiest way is to let us know before the parcel is shipped, or collect the parcel and then return it.

Contact

If you have questions about returns or complaints, you are welcome to contact us at hello@hourshape.com.