Personvernerklæring
Privacy policy
Last updated: 8 October 2026
This privacy policy describes how Hourshape ("we", "us" or "our") collects, uses and shares your personal information when you visit our website, use our services, shop with us or otherwise communicate with us (together, the "Services").
In this privacy policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, visitor or another person whose information we have collected in accordance with this policy.
Please read this privacy policy carefully. By using the Services, you agree to the collection, use and sharing of your personal information as described here. If you do not accept this policy, you should not use the Services.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our business or for other operational, legal or regulatory reasons. The updated version is published on the website and the "Last updated" date is changed in accordance with applicable law.
How we collect and use personal information
To provide the Services, we collect personal information from different sources. Which information we collect depends on how you interact with us.
In addition to the purposes described below, we may use your information to:
- communicate with you
- provide and improve the Services
- comply with legal obligations
- enforce our terms
- protect our rights, our users and the Services
Personal information we collect
"Personal information" is information that identifies, describes, relates to or can be linked to you.
Information you give us directly
- Contact details (name, address, phone number, email)
- Order details (billing address, shipping address, payment confirmation)
- Account details (username, password, security information)
- Shopping behaviour (products you view, add to your cart or save)
- Information you choose to share with customer service
Some features require you to provide certain information. If you choose not to, parts of the Services may be unavailable.
Information collected through cookies
We automatically collect information about how you use the Services ("usage data") through cookies, pixels and similar technologies. Usage data may include:
- Device and browser information
- IP address
- Network information
- How you interact with the website
We may also receive information from third parties, such as the platform the online store runs on, payment providers that handle transactions, and marketing and analytics tools. All such information is handled in accordance with this privacy policy.
How we use personal information
- Deliver products and services (payments, shipping, returns)
- Communicate with customers and provide customer service
- Send marketing and show relevant ads
- Prevent fraud and improve security
- Improve the Services and the user experience
Cookies
We use cookies to run and improve the website, remember settings, analyse traffic and personalise content. You can block or delete cookies in your browser, but this may affect how the Services work.
How we share personal information
- Service providers (IT, payments, logistics, analytics)
- Business and marketing partners
- Authorities when required by law
- Other parties when you have given your consent
We do not sell sensitive personal information to create profiles about you.
User-generated content
If you publish reviews or other content, it may become public. We cannot control how others use information you choose to make public.
Third-party links
The website may contain links to external websites. We are not responsible for how they handle personal information. Read their policies before sharing personal information.
Children's personal information
The Services are not aimed at children. We do not knowingly collect personal information from people under 16. Contact us if you suspect that a child has given us information.
Security and retention
No digital solution is completely secure. We keep personal information only as long as needed to provide the Services, meet legal requirements, resolve disputes and enforce agreements.
Your rights
Depending on where you live, you may have the right to request access to your information, have it corrected or deleted, object to processing, withdraw consent and request data portability. We may need to confirm your identity before handling your request.
Complaints
If you are unhappy with how we handle your personal information, you can contact us or your local data protection authority (in Sweden, the Swedish Authority for Privacy Protection, IMY).
International users
Your information may be transferred to countries outside your home country, including outside the EU/EEA. Where needed, approved safeguards are used, such as the EU Standard Contractual Clauses.
Contact
Hourshape
Company registration number: Z2697060-Q
Address: Cuesta San Vicente 1, 01001 Vitoria-Gasteiz, Álava, Spain
Email: hello@hourshape.com